1. Overview

All Cosmos items are handmade, hand‑printed, or hand‑finished with care. We want you to be delighted with your order, and this page explains how returns, refunds, and delivery times work.

2. Returns Eligibility

You may return non‑personalised items within 14days Days of delivery if they are:

• Unused
• Unopened
• In original packaging

We cannot accept returns for:

Clearance or final‑sale items

Personalised or custom‑made items

Digital downloads

Gift cards

3. Handmade Variations

All Cosmos products are made by hand. This means:

• Small variations in colour, shape, swirl pattern, or finish are normal
• Handmade items are not factory‑identical
• Minor cosmetic differences are not considered faults

4. Chocolates – Melting, Breakage & Storage

Melting in Transit

Chocolate is sensitive to heat. We package carefully, but we cannot control temperatures during delivery.

• Softening, slight melting, or white “bloom” marks are not classed as damage
• Refunds are not offered for heat‑related melting unless the item is completely unusable
• If your chocolates arrive fully melted into liquid, please contact us within 48 hours with photos

Breakage

If chocolates arrive broken:

• Email us within 48 hours
• Include photos of the packaging and item
• We will offer a replacement or refund depending on stock

Storage Responsibility

Once delivered, please store chocolates:

• In a cool, dry place
• Away from heat sources
• Out of direct sunlight
• We cannot refund items damaged due to improper storage after delivery.

5. Personalisation & Spelling

For personalised items (bags, sacks, labels, chocolate text, etc.):

• We print exactly what the customer enters
• Please double‑check spellings before checkout
• We cannot refund or replace items where the customer provided incorrect spelling
• If we make a spelling error, we will replace the item free of charge

6. Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours with:

• Your order number
• Photos of the issue
• A brief description

We will offer either a replacement or a refund.

7. Refunds

Once your return is received and inspected:

• Approved refunds are issued to your original payment method
• Refunds typically take 3–5 working days to appear
• Shipping costs are non‑refundable unless the item was faulty

8. Processing Times (Handmade Items)

Hand‑Printed Items

Up to 5 working days This covers printing, pressing, drying time, and remaking items if stock has just sold.

Chocolates & Crayons

1–2 working days

Mixed Orders

Usually 1–2 working days, depending on the items.

Processing time is in addition to delivery time.

9. Late Ordering & Event Deadlines

Please order in good time for your event. We cannot guarantee delivery by a specific date unless a guaranteed service is chosen at checkout.

Handmade items take time — we do not offer next‑day turnaround.

10. Return Shipping

• Customers are responsible for return postage unless the item is faulty
• We recommend using a tracked service
• We cannot refund items lost in transit without proof of postage

11. Contact

For returns, refunds, or questions: Email: info@tracy-vernallhands-on-cleaning-co-uk

⚠️ Choking Hazard & Safety Information

Small Parts Warning

Some Cosmos items may contain small parts, including:

• Mini crayons
• Chocolate shapes
• Foam‑clay accessories
• Decorative add‑ons (bows, pom‑poms,charms, ducks, etc.)
• These parts can pose a choking hazard.
• Age Suitability
• Not suitable for children under 3 years
• Adult supervision is recommended for all young children
• Keep small items out of reach of babies and Toddlers

Pom‑Poms, Ducks & Decorative Add‑Ons

Where products include decorative elements:

• Pom‑poms and small figures are securely attached, but children may still attempt to pull them off
• These items should not be sucked, chewed, or placed in the mouth
• If a decorative part becomes loose, remove it immediately and dispose of safely

Responsibility

By purchasing, the customer accepts responsibility for:

• Monitoring children during use
• Keeping small items away from those who may put objects in their mouth
• Following all age and safety guidance provided

Cosmos Pocket Rocket is not liable for misuse of products outside the recommended age range or supervision guidelines.

🖍️ Crayoning Hour & Event Safety Information

Supervision

Cosmos Crayoning Hours are designed to be calm, creative sessions. To keep everyone safe:

• Children must be supervised by a responsible adult at all times
• Staff are present to guide activities, but do not replace parental supervision
• Running, climbing, or rough play is not permitted during the session
• Materials & Safety
• All crayons used in our events are:
• Chunky and easy to grip
• Made from non‑toxic, child‑safe wax
• Designed to minimise breakage and small parts
• However, crayons can still pose a choking hazard if placed in the mouth. Please ensure children do not chew, suck, or bite crayons.
• Small Parts
• Some activities may include:
• Stickers
• Small decorative shapes
• Mini crayons
• Paper cut‑outs
• These items are not suitable for children under 3 years. Please keep all small parts away from babies and toddlers.
• Allergies & Sensitivities
• Parents/guardians are responsible for:
• Informing us of any allergies or sensitivities
• Ensuring children do not share crayons or materials if they have contact allergies
• Monitoring any reactions during the session
• Crayons may contain colourants that could transfer to hands or clothing.

Behaviour & Conduct

To maintain a safe environment:

• Children should remain seated during colouring
• Materials must be used appropriately
• Any child engaging in unsafe behaviour may be asked to pause or stop the activity

Venue Safety

Events may take place in:

• Community halls
• Schools
• Local venues
• Parents/guardians are responsible for ensuring children:
• Do not access restricted areas
• Do not touch electrical equipment
• Follow venue rules at all time

Responsibility

By attending a Cosmos Crayoning Hour, parents/guardians accept responsibility for:

• Supervising their child
• Ensuring safe use of crayons and materials
• Following all safety guidance provided during the session

Cosmos Pocket Rocket is not liable for accidents or injuries resulting from misuse of materials or lack of supervision.

🛡️ Child Safety Commitment & Advisory Statement

Cosmos Pocket Rocket is a family‑friendly brand, and children’s safety is always at the heart of what we do. While our products and events are designed to be fun, creative, and engaging, they must be used responsibly and with appropriate supervision.

Our Safety Commitment

We aim to:

• Use child‑safe, non‑toxic materials wherever possible
• Provide clear age guidance on all products
• Highlight any small parts or potential hazards
• Design activities that encourage calm, supervised creativity
• Support parents and guardians with clear safety information

Parent & Guardian Responsibility

For all products and events:

• Children must be supervised at all times
• Products containing small parts should be kept away from children under 3 years
• Decorative items (pom‑poms, ducks, charms, mini crayons) should not be placed in the mouth
• Adults should ensure children use crayons, chocolates, and craft materials safely
• Any damaged or loose parts should be Parent & Guardian Responsibility
• For all products and events:
• Children must be supervised at all times
• Products containing small parts should be kept away from children under 3 years
• Decorative items (pom‑poms, ducks, charms, mini crayons) should not be placed in the mouth
• Adults should ensure children use crayons, chocolates, and craft materials safely
• Any damaged or loose parts should be removed immediately

Event Safety (Crayoning Hour & Creative Sessions)

During our events:

• Staff provide guidance, but do not replace parental supervision
• Running, climbing, or rough play is not permitted
• Children should remain seated during activities
• Materials must be used appropriately
• arents/guardians are responsible for managing allergies or sensitivities
• Product Safety
• Handmade items may include small decorative elements
• Crayons are chunky and non‑toxic but still pose a choking risk if chewed
• Chocolates may contain small shapes and should be eaten with care
• All age recommendations must be followed
• Liability
• By purchasing or attending events, customers accept responsibility for:
• Supervising children
• Following all safety guidance
• Ensuring products are used appropriately
• Cosmos Pocket Rocket is not liable for accidents or injuries resulting from misuse, lack of supervision, or ignoring age guidance.

Allergen & Food Safety Notice

Our chocolates are made in a kitchen that handles milk, soy, gluten and nuts. Customers must check all ingredient and allergen information before purchasing. We cannot accept returns or issue refunds for allergy reactions or sensitivities.

Non‑Toxic Materials Statement

All crayons and craft materials used by Cosmos Pocket Rocket are non‑toxic and child‑safe when used as intended. Colour transfer may occur. Crayons should not be chewed, sucked or placed in the mouth.

Heat & Weather Disclaimer

Chocolate and wax products may be affected by warm weather. We may delay dispatch during extreme heat to protect your items. By ordering during warm periods, customers accept the risk of minor melting or softening.

Photography & Social Media Consent

We will never photograph or record children without clear parental or guardian consent. Any photos taken at events will only be used for marketing with permission. If consent is not given, no images will be captured.

Accessibility & Inclusion Statement

Cosmos events welcome all children. If a child has additional needs, parents or guardians should inform us before the session. We will adapt activities where possible to ensure a comfortable and enjoyable experience.

Product Use Disclaimer

Products must be used as intended and under appropriate supervision. Cosmos Pocket Rocket is not liable for injuries or accidents caused by misuse, unsupervised use, or ignoring age guidance.

Cleaning & Care Instructions

Crayons may mark surfaces and fabrics. Wipe clean with a damp cloth. Hand‑printed items should be spot‑cleaned only and kept away from heat sources.

Gift Orders & Address Responsibility

Customers are responsible for ensuring delivery addresses are correct at checkout. We cannot refund or replace orders sent to an incorrect address provided by the customer.

Seasonal Delays

Handmade items may take longer to process during busy seasons such as Christmas, Easter and school holidays. Please order early to avoid disappointment.

Cosmos Promise

Cosmos Pocket Rocket is committed to handmade quality, child‑friendly creativity and safe, thoughtful products. Every item is made with care, attention and family values at the heart of our brand.

Child Safety Commitment

Children must be supervised at all times when using Cosmos products or attending events. Products containing small parts are not suitable for children under 3 years. Parents and guardians are responsible for ensuring safe use of all items.

Crayoning Hour Safety

Staff provide guidance during Crayoning Hour, but do not replace parental supervision. Children should remain seated and use materials appropriately. Running, climbing or rough play is not permitted. Parents must manage allergies, sensitivities and behaviour during the session.

Choking Hazard Warning

Some products contain small parts such as mini crayons, chocolate shapes, charms, pom‑poms or decorative add‑ons. These items can pose a choking risk. Not suitable for children under 3 years. Loose parts should be removed and disposed of immediately.

© 2026 Cosmos Pocket Rocket

All content, product designs, images, and creative materials are the property of Cosmos Pocket Rocket. Unauthorised copying, reproduction, or distribution is not permitted.