Delivery & Postage Information

1. Processing Times

All Cosmos items are handmade, hand‑printed, or hand‑finished. Processing time is in addition to delivery time.

Hand‑Printed Items Up to 5 working days (This covers printing, pressing, drying, and remaking items if stock has just sold.)

Chocolates & Crayons 1–2 working days

Mixed Orders Usually 1–2 working days, depending on the items.

Please order in good time for your event or occasion.

2. Delivery Timeframes

Once your order has been processed and dispatched:

Standard Delivery (Royal Mail) Estimated 2–4 working days

Tracked Delivery Estimated 1–3 working days Tracking number provided once dispatched.

Delivery times are estimates provided by the courier and may vary due to weather, strikes, seasonal delays, or local disruptions.

3. Postage Costs

Postage is based on the size of the box your order requires.

Small Box (20cm × 30cm)

£4.99 Suitable for: crayons, chocolates, small printed items, mini orders.

Medium Box

£6.99 Suitable for: larger chocolate sets, multiple crayons, medium printed items.

Large Box

Postage is calculated at checkout based on:

£8.99 Suitable for: big orders, multiple printed sacks, bulk items.

Tracked Delivery Add‑On

If tracking is required, the cost is: + £5.99 This is added on top of the box price.

Example: Small box (£4.99) + tracking (£5.99) = £11.98

prices reflect current courier rates.

4. Packaging

We pack all items carefully to protect them during transit.

Chocolates

  • Insulated packaging during warm periods
  • Protective wrapping to reduce breakage
  • We cannot control heat during delivery once the parcel leaves us

Crayons & Handmade Items

  • Wrapped securely
  • Small parts bagged where needed
  • Fragile items cushioned
  • Recycled Packaging
  • We use recycled packaging and boxes wherever possible. This includes:
  • Recycled cardboard boxes
  • Reused packaging from suppliers
  • Eco‑friendly paper fillers
  • Minimal plastic where we can avoid it
  • Your parcel may arrive in a reused box — this helps reduce waste and keeps postage costs fair.
  • Eco‑Friendly Choices
  • Where possible, we choose:
  • Recycled materials
  • Reusable packaging
  • Paper tape instead of plastic
  • Minimal filler
  • This supports our goal of reducing waste while keeping your items safe in transit.

5. Warm Weather & Heat Disclaimer

Chocolate and wax products may soften or bloom during warm weather. Minor melting is not considered damage.

By ordering during warm periods, customers accept the risk of:

  • Softening
  • Bloom marks
  • Slight shape changes
  • If chocolates arrive fully melted into liquid, please contact us within 48 hours with photos.
  • 6. Late Ordering
  • We cannot guarantee delivery by a specific date unless a guaranteed service is chosen at checkout.
  • Handmade items take time — please order early for:
  • Birthdays
  • Parties
  • School events
  • Seasonal holidays
  • Christmas

7. Incorrect Addresses

Customers are responsible for ensuring delivery addresses are correct at checkout. We cannot refund or replace orders sent to an incorrect address provided by the customer.

8. Lost or Delayed Parcels

If your parcel is delayed:

  • Please allow extra time during busy seasons
  • Check tracking if available
  • Contact us if your parcel has not arrived after 10 working days
  • If Royal Mail declares a parcel lost, we will offer a replacement or refund.

9. International Delivery (If Enabled)

If international shipping is activated:

  • Delivery times vary by country
  • Customs delays may occur
  • Customers are responsible for any import fees or taxes

10. Dispatch Days

We dispatch orders on:

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday

We do not dispatch on weekends or bank holidays.

Dispatch Cut‑Off Times

Orders placed after 3pm may be processed the next working day. We do not dispatch on weekends or bank holidays.

11. Mixed Orders

If your order contains both:

  • Chocolates
  • Crayons
  • Hand‑printed items

Your order may be dispatched together once all items are ready. This avoids multiple postage charges.

12. Tracking & Notifications

You will receive:

  • An order confirmation email
  • A dispatch email
  • A tracking number (if applicable)

Please check your spam/junk folder if you do not receive emails.

13. Seasonal Delays

During busy periods such as:

  • Christmas
  • Easter
  • School holidays

Processing and delivery times may be longer. Please order early to avoid disappointment.

14. Contact

For delivery or postage questions: Email: Subject info@cosmospocketrocket.co.uk

© 2026 Cosmos Pocket Rocket

All content, product designs, images, and creative materials are the property of Cosmos Pocket Rocket. Unauthorised copying, reproduction, or distribution is not permitted.

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