We’re always happy to help with questions about orders, products, delivery, safety or anything else.
For all enquiries, please email: info@cosmospocketrocket.co.uk (This is our main support email.)
We aim to reply within 1–2 working days.
Order Questions
If your message is about an order, please include:
- Your name
- Order number
- The item(s) you purchased
- Any photos if reporting damage
This helps us respond quickly.
Order Questions
If your message is about an order, please include:
- Your name
- Order number
- The item(s) you purchased
- Any photos if reporting damage
This helps us respond quickly.
🕒 Opening Hours
We respond to messages during: Monday–Friday 9am–5pm
Messages sent outside these hours will be answered the next working day.
📮 Delivery & Postage
For delivery times, postage costs and packaging details, please see our Delivery & Postage page.
Returns & Refunds
For returns, refunds or damaged items, please see our Returns & Refunds page.
🛡 Privacy
We do not store payment details.Your personal information is only used to process your order. Full details are available in our Privacy Policy.
🐾 A Friendly Note
Cosmos Pocket Rocket is a small handmade business — every message is read personally and answered with care.
© 2026 Cosmos Pocket Rocket
All content, product designs, images and creative materials are the property of Cosmos Pocket Rocket. Unauthorised copying, reproduction or distribution is not permitted.